Free tool · Intake

How fast does your firm answer, and call back?

A missed call can be a new case that never reached a person. Add last month’s phone log and see how many calls a person picked up, and how long missed callers waited for a call back.

Check my firm, free See how it works

An intake coordinator at a desk at dawn, one hand on the office phone, looking up at the wall clock as the sun rises outside the window

1What it is and why it matters

A missed call can be a new case, waiting on you.

This free tool reads your phone log and answers two questions. When someone calls, does a person pick up? And when a call is missed, how long does the caller wait for a call back?

Your phone system already records both, buried in thousands of rows. The tool does the counting and puts each number next to the standard: a person picks up every call, and a missed caller gets a call back right away. Five minutes at most is the Firmatics standard.

55%

of legal consumers named “slow to respond” as something that would put them off hiring a lawyer. Nothing was named more.

Martindale-Avvo survey of 2,357 people who had used its legal sites, December 2024. What people say, not measured behavior.

2What you’ll get

Three numbers, each next to the standard.

Here is the result for a made-up firm’s 30 days of calls, worked out by the same tool you’ll use. Your own numbers replace these when you add your file.

Where this firm should start: call-backs. A missed caller’s typical wait is 35 minutes, and 23 missed callers have no call back found in this log.

Example: a made-up firm30 days of calls

Calls a person picked upOut of 843 calls in

72%

Goal: a person picks up every call

Wait for a call backTypical wait, across 171 missed callers called back

35min

Goal: right away. 5 minutes at most (our standard).

Missed callers with no call back foundNo call to their number in this log

Goal: none

3How it works

Three steps, one at a time.

1Export your phone log.We show you every click. If someone else has the login, we write them a note.
2Check what we read.A quick look and a question or two, so nothing gets counted wrong.
3See your numbers.Each one next to the standard, like the example above.

4Check my firm, free

See your own numbers in one sitting.

Make a free account and the tool opens at step 1. Have last month’s phone log handy, or the name of whoever runs your phone system. No file? Inside, you can run a 10-minute test of your own phones instead.

Check my firm, free

Your file is read in your browser. Only the summary numbers are saved to your account, and you can turn that off.

5Rather not use our tool?

Run the same method in your own AI.

Some firms would rather keep everything in their own AI. The Speed-to-Lead Audit skill follows the same method: it reads your phone log, or your lead export and call log together, and writes the readout in your AI. It’s free with the same account, on the tool’s page.

Get the download, free

WHEN THE ANSWER RAISES THE HARD QUESTION

Bring your numbers to an operator.

Coaching gives your firm four private hours a month with operators who know how intake runs inside law firms. Bring the result the tool hands you. Your first hour is free.

Explore Coaching

First hour free, then $2,000 a month per firm. Four shared hours.